Terms of Service

Acceptance of terms

By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

Accounts

• You must provide accurate information and keep your account credentials secure.
• You are responsible for all activity that occurs under your account.
• You must promptly notify us of any unauthorized use or suspected breach.
• You must be of legal age to form a binding contract to use the Service.

Acceptable use

You agree not to:

• Use the Service to collect data unlawfully or without required end-user notice or consent.
• Upload or solicit content that is unlawful, infringing, malicious, or harmful.
• Attempt to breach, probe, or circumvent security or tenant-isolation controls.
• Reverse engineer, scrape, or overload the Service, or exceed rate limits.
• Resell or sublicense the Service except as expressly permitted.

Subscriptions and billing

• Paid plans are billed on a recurring monthly or annual basis through our payment processor. All prices and charges are denominated and processed in integer cents.
• Subscriptions renew automatically at the end of each billing period unless cancelled before renewal. You authorize recurring charges to your payment method.
• Usage-based fees, where applicable, are metered (for example, by widget submissions) and reconciled each billing period.
• Except where required by law, fees are non-refundable. Taxes are your responsibility unless stated otherwise.
• We may change pricing with reasonable advance notice; changes take effect on your next billing period.

Intellectual property

The Service, including its software, design, and content, is owned by Feedforward and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service per these Terms. You retain ownership of the survey content and responses you collect ("Customer Data"); you grant us a license to host and process Customer Data solely to provide the Service. You may not use our trademarks without prior written permission.

Termination

You may cancel your account at any time. We may suspend or terminate access if you breach these Terms, fail to pay, or use the Service in a way that creates legal or security risk. Upon termination, your right to use the Service ceases and we will delete or return Customer Data in accordance with our retention practices and applicable law.

Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. AI-generated insights are inferences and may be inaccurate; you are responsible for how you act on them. We do not warrant that the Service will be uninterrupted or error-free.

Limitation of liability

To the maximum extent permitted by law, Feedforward will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data. Our aggregate liability for any claim arising out of or relating to the Service will not exceed the amounts you paid to us for the Service in the twelve months preceding the claim.

Governing law

These Terms are governed by the laws of the jurisdiction in which Feedforward is established, without regard to conflict-of-laws principles. The courts located in that jurisdiction will have exclusive jurisdiction over disputes, except where applicable law provides otherwise.

Changes and contact

We may update these Terms from time to time; material changes will be communicated through the Service or by email. Continued use after changes take effect constitutes acceptance. Questions? Reach us through our contact page.